FAQ

  • Pets are not allowed in the hotel. Only in our hotel suite with kitchen, apartment the Watchman and the Duinpannetje you can bring your pet. You can indicate this at the reception and we will charge €15,- per dog per night.

    No pets are allowed in the other rooms.

    Rules dogs on beach summer/winter:

    Summer: stray dogs are allowed everywhere before 10 a.m. and after 7 p.m. Different rules apply between 10 a.m. and 7 p.m. for each beach. Read the document below for all the rules.

    Winter: stray dogs are allowed everywhere.

    Read this comprehensive beach rules document for more information.

  • The hotel is 300 meters from the beach, a few minutes' walk.

  • If you book directly with the hotel you have better cancellation policies, more choice of room types and we always try to be 5% cheaper than Booking.com. In addition, you can arrange special requests or questions directly through our front desk instead of Booking.com customer service.

  • We have electrical outlets in our bike shed to charge your electric bike.

  • We have a covered bike shed where you can park your bike. This is locked at night.

  • We have some electric and regular bikes for rent at the hotel. You can rent these bikes through our reception. Otherwise you can go to Masteling in Groet (2km from the hotel).

  • For the non-redunable rate, you must pay the entire amount at the time of booking. For the flexible rate we require the first night as a deposit, including breakfast and tourist tax. Should the payment not be made we will send you a separate payment request. Please see our rates and payments page for more information.

  • Cancellations must always be made by email to our reception. As long as you have had give cancellation confirmation the cancellation is not yet completed.

  • We cannot cancel reservations made through Booking.com for you. You will have to do this through your account or Booking.com customer service. Please allow for a 7-day cancellation period through Booking.com.

  • With the non-refundable rate, this is no longer possible. For the flexible rate, this is possible up to 3 days in advance if you book directly with the hotel. If you have booked via Booking.com, you can cancel free of charge up to 7 days in advance.

  • Only if you want to make the deposit by credit card. If you do it via IDEAL or bank transfer, this is not necessary - even though you will be notified about this.

  • You can pay by IDEAL, by credit card or by bank transfer. If you want to pay by bank transfer we can send you the bank details.

  • Yes we accept cash payment.

  • Check-in is from 3 p.m. onwards. If you want to use the room earlier you can book an early check-in. For €17.50 you can then use the room from 1 p.m. (not possible for apartment the Watchman).

  • The address is Heereweg 395, 1871 GL Schoorl. The hotel is easily accessible by car or public transportation. Check the Contact page for more information.

  • Parking during your stay is available at Strandhotel Camperduin on Heereweg 395 or at the Strandstudio's Camperduin on Heereweg 403 (1871 GL, Schoorl)

  • You can drop off your luggage at our reception in advance. Please contact our reception to discuss this.

  • Check-out is until noon. If you want to use the room until later you can book a late check-out. For €17.50 you can then use the room until 2 p.m. (not possible for apartment the Watchman)

  • You can leave your luggage at our reception. You can discuss this in advance or at departure at our reception.

  • In front of the hotel:

    With the flexible rate you can cancel for free up to 3 days in advance if you book through our reception or website. If you book through Booking.com you can cancel free of charge up to 7 days in advance.

    For the studios:

    You can cancel free of charge up to 7 days in advance.

  • The non-refundable rate is 10% cheaper than the flexible rate, but free cancellation is no longer available. This rate is available up to 10 days before arrival.

  • Tourist tax in the municipality of Bergen is €2.20 per night per person (from 5 years of age). With the non-refundable rate you pay this when booking, with the flexible rate you pay it at the hotel.

  • Smoking is not allowed anywhere in our hotel. If we find that there has been smoking in the room we will charge a cleaning fee.

  • Our polder studio is handicap accessible, so is our breakfast restaurant and so is our Struin restaurant.

  • Parties & celebrations are not allowed in the hotel.

  • You can enjoy breakfast between 08.00 and 11.00 in our hotel restaurant. Upon arrival (or in advance) you can reserve a table. Look here for more information about our breakfast.

  • At the hotel we have a small drinks menu. Dinner & lunch are available in our restaurant Struin. Check this page for the most current opening hours.

  • Our polder suites and family studio have a kitchenette with 2-burner stove, microwave and small refrigerator. The hotel suite with kitchen has a full kitchen.

  • No, our double ++, junior dune suite, polder studio, polder suites and family studio have a small refrigerator. The family apartment and hotel studio with kitchen have a large refrigerator. The other rooms do not have a refrigerator.

  • Our sauna is unfortunately out of service due to flooding. We expect that the sauna will not be able to operate until spring 2024. We apologize for this inconvenience.

  • Only our 6-person apartment the Watcher has a sea view. The other rooms do not.

  • During your stay, you can use our free wifi. In addition, you can stream to your in-room television via your phone, laptop or tablet.

  • Your studio has a fully equipped kitchen.